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IT Ops Automation

Leverages RPA to automate critical IT routine tasks for a government client.

Agent: IT-Partners Limited Client: Government Healthcare Agency

The client is a government department in the healthcare sector. As their IT infrastructure and service scope expanded, the need for automation in daily operations grew to meet evolving goals and rising demand. RPA supports this digital transformation by delivering reliable, compliant, and auditable automation that scales with the organization while maintaining governance and control.

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Proof-of-Concept

Role: Analyst Developer

I lead requirements analysis, build and refine automation bots, and manage change requests end-to-end. I translate business needs into technical solutions, deliver robust implementations, and ensure updates are scoped, prioritized, and deployed with minimal disruption.

chevron-rightWhere does RPA add value?hashtag

  • Windows Server automation: configuration checks

  • Excel + Chrome automation: data retrieval, processing, and analysis (data pipeline)

chevron-rightWhat are my core responsibilities?hashtag

  • Build bots to automate 2 complex IT routine operations.

  • Optimise processes to resolve long‑standing pain points for process owners.

  • Deliver best‑practice RPA with configurable settings and robust exception handling on an accelerated timeline.

  • Deploy, evaluate, and test in the client’s highly hardened environment.

  • Present outcomes to process owners via live demos.

chevron-rightWhat outcomes have I delivered?hashtag

  • Completed 2 challenging IT automation PoCs in 2 weeks.

  • Built bots that cut human oversight by 90% and reduced costs by 20%.

  • Earned recognition from process owners for rapid, effective prototyping.

  • Drove successful RPA implementations in highly secured environments.

  • Championed practical adoption of the vendor’s product suite in Hong Kong.

  • Helped secure the project contract for the company.

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Full Implementation

Role: Team Lead

I oversee the RPA team and ensure high‑quality technical delivery. I also partner with the Project Manager to shape the project plan, aligning scope, timelines, and resourcing so the team can deliver reliably and adapt quickly to change.

chevron-rightWhere does RPA add value?hashtag

  • Excel + Outlook automation: daily report analysis (data pipeline)

  • Excel + Word automation: endorsement handling

  • Windows Server automation: patch management

  • Windows app automation: configuration checks

chevron-rightWhat are my core responsibilities?hashtag

  • Supervise on‑premise installation of the automation suite.

  • Support PM with scope definition, scheduling, change management, and progress tracking.

  • Estimate man‑days, plan deployments, and design solution architecture.

  • Deliver skill‑transfer seminars, covering design, execution, configuration, maintenance, and migration; share RPA values, trends, and opportunities.

  • Partner with process owners to apply re‑engineering strategies for end‑to‑end streamlining.

  • Run regular code reviews and framework assessments to uphold best practices.

  • Create a comprehensive documentation system and lead the final proof review.

  • Provide technical assistance and troubleshooting to the team.

chevron-rightWhat outcomes have I delivered?hashtag

  • Delivered 6 complex use cases in 6 months despite scheduling and manpower constraints.

  • Built bots that saved 50 hours per week across 4 teams with 100% auditability.

  • Completed 3 migration projects recognised by the vendor as pivotal use cases.

  • Decoupled vendor lock-in by migrating workflows from UiPath to the vendor’s platform.

  • Improved project execution efficiency by 50% via agile methods, living documents, and reusable templates.

  • Helped position the company as the vendor’s top delivery partner.

  • Presented 2 seminars to over 80 attendees, lifting EOIs by 40%.

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